You can find these drivers on on the Downloads page for your scanner (click “Drivers”).įor instance, for the Perfection V500 it is located at If the ICA Scanner Driver it isn’t available for your scanner model, try installing “Epson Scan” instead. With VueScan, try installing the “ICA Scanner Driver v5.8.11 for Image Capture”įrom It includes the plugin library VueScan needs to talk to your scanner. If you’re using an Epson scanner that needs a plugin library from Epson to work If it doesn’t appear, you might try a different USB cable and/or a ‘About This Mac’ (in the Apple menu, then click ‘System Report’) If you’re using a USB scanner on a Mac, make sure your scanner appears in The USB Vendor ID and USB Product ID tell VueScan what kind of scanner is connected at this IP address. If VueScan still can’t find your scanner, look up the USB Vendor ID and USB Product ID in the supported scanners list, then set “Prefs | Network scanners” to “Manual” and put this info and the IP address into the fields below this. (VPN) because this will interfere with finding scanners on the network. (UDP port 5353) and make sure you aren’t using a Virtual Private Network Make sure your firewall and router aren’t blocking mDNS responses The computer and scanner also need to be on the same subnet. You might also need to enable AirPrint on the front panel of the scanner. Of the scanner to see if there’s an option for enabling ‘mDNS’ If you’re using a WiFi scanner, check the scanner settings on the front panel Old USB cables can often get crimped or otherwise go bad. If you’re using a USB Scanner, try using a different USB cable or port. Make sure your scanner is plugged in and turned on before you start VueScan. If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Send to this application list.Here are solutions for a few common problems people have connecting to their scanner. Also, make sure the desired button is selected in the Scanner events list box, and the desired application in the Send to this application list is selected. Click the Events tab in your scanner’s Properties window and make sure the Disable device events checkbox is not checked. If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Start this program list.Ĭlick Start > Settings > Control Panel, double-click the Scanners and Cameras icon, then select your scanner and click Properties. Also, make sure the desired button is selected in the Select an event list box, and Start this program is selected. Click the Events tab in your scanner’s Properties window and make sure Take no action is not selected. Then right-click your scanner’s icon and select Properties. If you are using Epson Event Manager with the button, you must select Epson Event Manager in the Start this program list.Ĭlick Start > Control Panel > Printers and Other Hardware > Scanners and Cameras, or click Start > Control Panel and double-click the Scanners and Cameras icon. Click your scanner’s icon, then click Properties (when you see the User Account Control window, click Continue). Make sure your Windows system is set up for scanner events as follows.Ĭlick > Control Panel > Hardware and Sound > Scanners and Cameras, or click > Control Panel and double-click the Scanners and Cameras icon.
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